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Privacy Policy For Your Account

This Privacy Policy explains how itekan888 handles the personal details connected with your account, including registration data, wallet activity, device signals and support messages.

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itekan888 Privacy Policy For Your Account
PRIVACY HELP

Contact Paths For Privacy Requests

Privacy questions should reach the team through a channel linked to your account so we can confirm the request belongs to you.

Account support Send a privacy request from your signed-in account and describe the record you want checked, corrected or removed. We use your account contact details to confirm identity before discussing personal data.
Email requests Email the support address shown on itekan888 and include your registered contact detail. Do not send passwords, one-time codes or full payment credentials; we will ask for safer verification steps if needed.
Access concerns If you cannot sign in, state that clearly and provide a previous account contact detail. We can explain the recovery checks, review the request scope and tell you which data can be changed.
DATA PRACTICES

Inside itekan888 Privacy Controls

Privacy protection follows the account journey rather than sitting apart from it. We record the actions needed to manage sign-in, wallet requests, withdrawals and support conversations, then limit access to staff or…

Collection

We collect details you provide during account creation, plus technical records such as login time, device type, browser settings and network signals. These details help connect activity to the correct account and identify unusual access.

Cookies

Cookies and similar storage can keep you signed in, remember security choices and measure basic site operation. You can adjust browser settings, but some account areas may not work correctly when necessary storage is blocked.

Account security

Sign-in records, device signals and verification steps help us protect your account. Never share passwords or one-time codes. When a withdrawal needs confirmation, we may compare account details before processing the request.

Retention

We retain account, transaction and support records for as long as needed for the stated purpose, dispute handling, security checks or legal duties. When a record is no longer needed, we delete or anonymise it.

Your requests

You may ask what personal data we hold, request a correction, ask about use or seek deletion where applicable. Some records may remain when retention is required by law or needed to resolve a dispute.

Service partners

Payment and technical partners receive only the details needed for their role, such as a transaction reference or delivery status. We expect those partners to protect the data they handle and follow applicable privacy duties.

Privacy Answers For Malaysian Accounts

The answers below cover the requests we receive most often about account records, cookies, payment confirmations and identity checks. They are written for your use while this policy remains in force, and local law may affect which rights or steps apply to your account.

We may collect your name, contact details, account credentials, login history, device signals, approximate location, transaction references and support messages. Additional identity details may be requested when a security or withdrawal check requires them.

Payment records help us match a deposit or withdrawal to your account, investigate a failed request and respond to disputes. Touch 'n Go, GrabPay, Boost dan FPX may separately process payment data under their own privacy terms.

Yes. Contact support from your signed-in account and ask for an account data copy. We may verify your identity first, then explain the available format, scope and any records that must remain for legal reasons.

Ask support to correct inaccurate personal data and state exactly what has changed. We may request a confirmation document or account-based check before editing contact, identity or payment-related records linked to your profile.

Cookies can maintain sign-in sessions, remember security preferences and help us understand whether essential pages are working. Browser controls let you restrict them, although blocking required cookies can prevent secure account functions.

We remove or anonymise data when its stated purpose ends and no retention duty applies. Transaction, security or dispute records may stay longer where required by law or needed to protect your account and ours.

Start with account support and describe the concern, affected record and preferred reply channel. We will confirm the request, carry out any needed identity check and explain the next step under applicable Malaysia privacy requirements.

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